Customer Support
Persona5: The Phantom X-FAQ-
Info&News
Account Issues
- I had already linked my account, but the list of external link options was displayed.
- When I log in for the first time, a list of external link options is displayed.
- Why am I seeing a message telling me that my account was restricted?
- Please Note When Logging In
- What is the "link account"?
- How can I link my account?
Game Data Issues
- How do I change my name?
- I want to start the game over from the beginning.
- Please tell me the difference between each platforms.
- How many guest accounts can be created?
- The device I was playing the game on can no longer be used.
If you suspect it may be a Technical Issue or Bug
- Why can't I talk to Minami Miyashita in City Life?
- The '1st Anniversary Celebration' gift has not been received
- Why aren't Rare Shadows appearing in Tartarus?
- 【Updated on July 17, 2026.】Why can't I use assists in Gates of the Nightmare Catcher?
- I can't make any progress in the third Palace because I can't control my robot. What should I do?
- I cannot see any products on the official web store and cannot make a purchase.
Gameplay
- Battle
- City Life
- Why did a story event start on its own while I was doing City Life?
- How come Fortune Telling no longer appears in City Life?
- How come the Band Club and the Soccer Club no longer appear in City Life?
- Why do my Social Stats sometimes increase twice after doing part-time jobs in City Life?
- When do my Action Points and Stamina recover?
- Event/Promos
- I can't send Scratch-Off Packs because I can't use the in-game chat.
- Why am I getting an "All passed Stellae must be cleared to take this on" message in Trial of the Astrolabe?
- Can I still play Thieves' Secrets even after the event has ended?
- I can't complete the "Witness the second Phantom Thief's awakening" Start Rewards mission.
- Why can't I participate in the Persona 5 original event, "Crossroads of Fate?"
- Contracts
- Can I choose not to claim my Extra Rewards from Targeted Contracts?
- How come I haven't received a Phantom Thief from Extra Rewards even though I've drawn 165 Targeted Contracts?
- Why did the "Guaranteed to get a 5★" counter for the Most Wanted Phantom Idol Contracts/Arms Deals reset back to zero?
- The 5★ Phantom Thief I pulled from the Most Wanted Phantom Idol Contracts is not a Most Wanted character. Why is that?
- Controls/System/Settings
- How do I change the frame rate (FPS)?
- Can I change the voice acting into another language?
- [Apple] [Android] Can I play the game using a controller?
- Where can I enter Exchange Codes?
- [Steam Version] [Google Version] Can I change the key configurations?
- Items/Gear/Training
- Why can't I find my Unknown Revelations in my Bag?
- Can I get a Phantom Thief by collecting their Cognitite Shards or Cognitite?
- How do I use Thief's Cognitite Shards?
- There are Revelation Cards that cannot be inscribed.
- Metaverse/Palace
- Why can't I cancel the Mind Control link in the latter half of the third Palace?
- Why isn't the treasure chest icon disappearing from the map in the latter half of the third Palace, even though I already opened it?
- I can't join the Metro of Desire.
- How do I leave a dungeon or a quest map?
- Missions/Passes/Plans
- I'm not receiving the rewards for Lufel's "Business" Plan.
- Where do I go next in a palace? I can't find any gimmicks or any characters to talk to.
- I'm no longer getting any Pass EXP even if I complete Phantom Pass missions.
- I met the conditions for the Weekly Supplies in the Phantom Pass, but I didn't receive any items.
- Communication
- Minigames
- Support/Inquiry
- I contacted Customer Support but haven’t received a reply.
- I’d like to share my feedback on the game.
- What should I do if I encounter a bug or a glitch?
- I want to report cheating or disruptive behavior.
Purchase Issues
- I cannot see any products on the official web store and cannot make a purchase.
- 【Google】Some item prices differ from those before the update
- Can I buy the Premium+ Phantom Pass on its own?
- The product list is not displayed in the P5X official store.
- I can't log in to the P5X Official Store even though I entered the correct ID.
- Which payment methods can I use at the P5X Official Store?
Personal Data
- 年齢の登録方法について
- How do I change my registered age?
- I pre-registered on the App Store, Google Play, and Steam. Is my personal data being sent to SEGA?
- Regarding Personal Data Inquiries
Others
- [Caution] Using Fast Forward to speed up battles
- Where do I find the game's Discord invite link?
- My security software is preventing me from starting the game.
- [Google Play] Pre-registration from devices outside the required specifications
- The storage size displayed in the Steam library during download differs from the actual amount of space used.
- I would like to confirm my inquiry has been received properly.