Customer Support
Persona5: The Phantom X-FAQ-
Info&News
Account Issues
- Please Note When Logging In
- What is the "link account"?
- How can I link my account?
- The account I was playing with has disappeared from the login list.
- Please explain how account linking works?
- Can I unlink my accounts?
Game Data Issues
- I want to start the game over from the beginning.
- Please tell me the difference between each platforms.
- How many guest accounts can be created?
- The device I was playing the game on can no longer be used.
If you suspect it may be a Technical Issue or Bug
- 【Apple】 I keep getting switched into a guest account at 5:00 AM.
- I met the conditions for the Weekly Supplies in the Phantom Pass, but I didn't receive any items.
- I didn't receive a 5★ Welcome Idol Chance after buying the Welcome Pass.
- The Welcome Pass isn't in the shop.
- 【Steam】 My purchased items aren't showing up in-game.
- Problem with chat not being available in the English version
Gameplay
- I can't join the Metro of Desire.
- How do I change my registered age?
- How do I leave a dungeon or a quest map?
- [Apple] [Android] Can I play the game using a controller?
- Where can I enter Exchange Codes?
- My character is not leveling up from battles.
Purchase Issues
- I bought Marthym's Rewards Card, but I didn't get the daily items.
- What happens if I purchase a Marthym's Rewards Card again after I have already bought one?
- My purchased items are not showing up.
- I want to cancel an item purchase that I made.
- I didn't get the first-time bonus when I bought Cognition Crystals.
- 【Google】My purchased items are not showing up.
Personal Data
Others
- I contacted customer support, but I haven't received a reply.
- My security software is preventing me from starting the game.
- Can I redeem Exchange Codes (serial codes)?
- [Google Play] Pre-registration from devices outside the required specifications
- The storage size displayed in the Steam library during download differs from the actual amount of space used.
- Can I publish gameplay videos or images?