We have received reports of Persona5: The Phantom X experiencing technical issues under certain conditions, such as not properly starting up when played on PC or getting stuck in loading screens. We are currently investigating the source of these issues.
In the meantime, please try the steps below:
[For Steam Users] Regarding Submission of Logs
If you are experiencing problems on Steam, please provide us the logs stored in the following folder to help in our investigation:
① Steam Logs：C:\Program Files (x86)\Steam\logs
② 『P5X』 Logs：C:\Program Files (x86)\Steam\steamapps\common\P5X\P5XLaunch\UserData\Log
You can send these logs with or without file compression, so please feel free to send them to us however you'd like.
[For Steam and Google Games on PC Users] Uninstalling Windows Updates
If you are able to uninstall Windows Updates, please try the steps below and see if they resolve the issue. However, please note that uninstalling Windows Updates carries the risk of jeopardizing your PC's security and/or causing issues with other programs and files, so please do so at your own discretion:
1.) Open [Settings].
2.) Select [Windows Update].
3.) Select [Update History].
4.) Select [Uninstall Updates].
5.) Locate the most recently installed updates before the problem started occurring and uninstall them.
6.) Restart your PC and check if the problem is fixed.
If the above steps resolved the issue, we would appreciate your cooperation by sending us the results via our [Contact Us] form.
We will continue to investigate this issue until we have found a solution, so please bear with us until then.
We apologize for the inconvenience, and thank you for understanding.