Please check the list of currently identified issues within the game:
Regarding currently identified issues| NEWS | Persona5: The Phantom X|P5X
If the problem you encountered is not listed above or has not yet been resolved, please report the issue by clicking on [Submit a request] at the bottom of the FAQ page, then selecting [Game Progress/Operation] under the [Please choose a request type below] tab.
Please understand that we generally do not reply to individual inquiries unless necessary.