We provide information on known issues and their current status both in-game and through the announcements on our official website.
As some issues may have already been resolved or addressed, please check the announcements before contacting support.
If the issue persists, or if it is not mentioned in the announcements, please contact us using the [Contact Us] button located at the bottom of the FAQ page.
When submitting an inquiry, select [Game Progress/Operation] under "Inquiry Type" and provide details of the issue you are experiencing.