Customer Support

After updating to Ver4.3, the login screen only displays the ID and remains black, unable to proceed.
【Updated June on June 12, 2026.】Why won't the missions in Crossroads of Fate respond when I tap them?
Why aren't Rare Shadows appearing in Tartarus?
Why can't I use assists in Gates of the Nightmare Catcher?
I can't make any progress in the third Palace because I can't control my robot. What should I do?
【Updated on jun 5, 2026.】The effect of 5★ Yukari Takeba's Awareness 1: Pull the Trigger is not activating correctly.
Why aren't the treasure chests I open in Met by Moonlight: Luminous Island being counted for the mission?
【Updated on June 4, 2026.】Why does the game freeze when I use Makoto Yuki's All-Out Attack?
I cannot see any products on the official web store and cannot make a purchase.
【Updated on June 4, 2026.】How come Makoto Yuki's skills/assist targets don't display correctly in the mobile version?

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【Updated June on June 12, 2026.】Why is the "!" mark still displayed on my profile?

【Updated June on June 12, 2026.】

We have identified that this is a bug and plan to fix it in a future update. We're truly sorry for the inconvenience.

Please check the official announcement for more details.

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We have confirmed that your inquiry has been received by our support team. We are currently investigating the issue, and if there are any updates, we will be sure to post them in our FAQs or our official website. Thank you very much for your cooperation and understanding.