Customer Support

Why does the game become unresponsive during Shuffle Time in Tartarus on the PC version?
I can't make any progress in the third Palace because I can't control my robot. What should I do?
How come Trials from the Sea of Souls isn't being counted as complete, even if I earn enough stars?
【Updated on June 4, 2026.】Why aren't some Tartarus missions being counted as complete in Met by Moonlight: Luminous Island?
Why won't the missions in Crossroads of Fate respond when I tap them?
【Updated on jun 5, 2026.】The effect of 5★ Yukari Takeba's Awareness 1: Pull the Trigger is not activating correctly.
Why aren't the treasure chests I open in Met by Moonlight: Luminous Island being counted for the mission?
【Updated on June 4, 2026.】Why does the game freeze when I use Makoto Yuki's All-Out Attack?
I cannot see any products on the official web store and cannot make a purchase.
【Updated on June 4, 2026.】How come Makoto Yuki's skills/assist targets don't display correctly in the mobile version?

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【Updated on June 4, 2026.】Why does the game freeze when I use Makoto Yuki's All-Out Attack?

【Updated on June l 4, 2026.】

This issue has been fixed.

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We have identified this issue and plan to fix it in a future update.
In the meantime, please restart the app if you encounter this issue. We're truly sorry for the inconvenience.