Customer Support

Why does the game become unresponsive during Shuffle Time in Tartarus on the PC version?
I can't make any progress in the third Palace because I can't control my robot. What should I do?
How come Trials from the Sea of Souls isn't being counted as complete, even if I earn enough stars?
【Updated on June 4, 2026.】Why aren't some Tartarus missions being counted as complete in Met by Moonlight: Luminous Island?
Why won't the missions in Crossroads of Fate respond when I tap them?
【Updated on jun 5, 2026.】The effect of 5★ Yukari Takeba's Awareness 1: Pull the Trigger is not activating correctly.
Why aren't the treasure chests I open in Met by Moonlight: Luminous Island being counted for the mission?
【Updated on June 4, 2026.】Why does the game freeze when I use Makoto Yuki's All-Out Attack?
I cannot see any products on the official web store and cannot make a purchase.
【Updated on June 4, 2026.】How come Makoto Yuki's skills/assist targets don't display correctly in the mobile version?

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【Updated on June 4, 2026.】Why aren't some Tartarus missions being counted as complete in Met by Moonlight: Luminous Island?

【Updated on June 4, 2026.】

We truly apologize for the delay, but as we are still investigating the issue, we kindly ask for your continued patience.

*Since Tartarus is not a limited-time feature, you can continue playing it even after the event ends.

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We have confirmed that your inquiry has been received by our support team.
We are currently investigating the issue, and if there are any updates, we will be sure to post them in our FAQs or our official website. Thank you very much for your cooperation and understanding.