Customer Support

Why can't I select Mio Natsukawa (Matoi) in Phantom Idol Character Trial?
【Updated on July 2, 2026.】Why is the Daily Hoot-n-Loot not updating?
【Updated on Jul 2, 2026.】Why are unclaimed rewards in [Early Celebration] →　[Anniversary Countdown] marked as "Received?"
【Updated on Jul 3, 2026.】Why is the game lagging/freezing in the Akihabara Arcade?
【Updated on Jun 30, 2026.】Why can't I claim my Special Gift even if there's an "!" on the Early Celebration icon?
The '1st Anniversary Celebration' gift has not been received
【Updated on Jun 30, 2026.】Why can't I move objects in Crossroads of Fate: Castle Arc 1-10?
【Updated on Jun 30, 2026.】Why isn't the Spring Storm mission getting cleared in Play That Future Sound?
Why aren't Rare Shadows appearing in Tartarus?
Why can't I use assists in Gates of the Nightmare Catcher?

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【Updated on Jun 30, 2026.】Why can't I claim my Special Gift even if there's an "!" on the Early Celebration icon?

【Updated on Jun 30, 2026.】
This issue has been fixed.
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We have confirmed that your inquiry has been received by our support team. We are currently investigating the issue, and if there are any updates, we will be sure to post them in our FAQs or our official website. Thank you very much for your cooperation and understanding.