If your purchase has not yet been added in-game, the following procedures could help resolve the issue. We apologize for the inconvenience, but we'd like to request that you try the following:
※ The following screenshot is from the Japanese version, but rest assured that the English version follows the same procedure.
1.) Proceed to the purchase screen for the item that hasn't been added to your inventory.
2.) Next, proceed to the screen shown in ① and tap the [X] button on the upper right to cancel the purchase.
3.) Select [Paid] on the screen shown in ②.
※ Depending on the item, it may have been added directly into your inventory.
(Example: 5★ Welcome Idol Chance)
If your purchased items do not show up in-game, please make sure to check your Bag first.
To access your Bag, open the in-game smartphone menu, then select [Bag].