Customer Support

【Updated on September 14, 2026.】In the Private Area - Lower Level at Shimotsuna Palace, why does the game get stuck if I get defeated after activating the revolving doors?
Why isn't the Butler Yusuke Set's profile card design and frame showing up?
In the Technician stages of the Velvet Trials, the number of turns taken displayed in the special conditions may be incorrect
Why are some animations being skipped during Synergy events?
When I log in to the game, the boss battle in Main Story Chapter 4: The Masks We Wear - Phase 2 starts automatically.
【Updated on September 10, 2026.】Why can't I enter the small room with the treasure chest in the Upper Office Area of Shimotsuna's Palace?
[Updated on September 10, 2026.]The Crossroads of Fate: Twins Arc event does not work properly
【Updated on September 10, 2026.】Why can't I add Phantom Thieves by swiping in Party Formation?
Some Chat features may not work properly
List of Currently Identified Issues

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【Updated on September 14, 2026.】In the Private Area - Lower Level at Shimotsuna Palace, why does the game get stuck if I get defeated after activating the revolving doors?

【Updated on September 14, 2026.】

We have confirmed that your inquiry has been received by our support team. We are currently investigating the issue, and if there are any updates, we will be sure to post them in our FAQ or our official website. Thank you very much for your cooperation and understanding.
If this issue occurs, it can be solved by leaving and re-entering the Palace.