Customer Support

【Updated on Jun 12, 2026.】After updating to Ver4.3, the login screen only displays the ID and remains black, unable to proceed.
【Updated June on June 12, 2026.】Why won't the missions in Crossroads of Fate respond when I tap them?
Why aren't Rare Shadows appearing in Tartarus?
Why can't I use assists in Gates of the Nightmare Catcher?
I can't make any progress in the third Palace because I can't control my robot. What should I do?
【Updated on jun 5, 2026.】The effect of 5★ Yukari Takeba's Awareness 1: Pull the Trigger is not activating correctly.
Why aren't the treasure chests I open in Met by Moonlight: Luminous Island being counted for the mission?
【Updated on June 4, 2026.】Why does the game freeze when I use Makoto Yuki's All-Out Attack?
I cannot see any products on the official web store and cannot make a purchase.
【Updated on June 4, 2026.】How come Makoto Yuki's skills/assist targets don't display correctly in the mobile version?

See more

My Special Anniversary Countdown Login Bonus only rewarded me up until day 42. Why?

The Special Anniversary Countdown Login Bonus will begin its 60-day countdown starting from the first day you log in during the event period (Thursday, April 30, 2026 to Thursday, July 16, 2026).
If you log in for 42 days out of 60, you will receive all the rewards listed in the Anniversary Gift.