Please make sure that your PC meets the system requirements.
What are the system requirements? - Persona5: The Phantom X
If the game still does not run properly even if your PC meets the system requirements, please try the following:
■Basic Troubleshooting
・Restart the game.
(Please close any running apps first before restarting P5X.)
・Restart your PC.
・Restart your router and/or update its firmware.
■Check your PC's specs.
・Update or reinstall various drivers
(sound, graphics, system, etc.).
・Pause or close background processes.
・Set exceptions for your security software
(add P5X to your security software's exceptions list, including Windows Defender).
・Run Windows Update.
(If your OS is an Insider Preview version or an outdated version, please update it to the latest supported version.)
・Please try temporarily disabling your security software.
*OS updates, Windows Update, and your security software settings may affect your PC's security and the operation of other programs. Please proceed at your own risk. For more information on how to adjust these settings, please contact their respective manufacturers.
■What to do if the game won't start:
・Turn down the graphics.
Turning down the game's graphics may help resolve the issue.
Steps:
1.) Launch the game, then select [Settings] on the right side of the title screen.
2.) Select the [Graphics] tab, then either select the [Low] preset or manually adjust the settings to something similar.
・Verify the game files.
The game can automatically repair any corrupted data.
Steps:
1.) Select [Updates] on the right side of the title screen.
2.) Select [Confirm] on the prompt to begin the process.