Please try the following steps to see if the issue can be resolved:
Restart the app
Close the game app completely, then try launching it again.
Restart your smartphone
Power off your device, wait a few moments, and then turn it back on.
Switch to a stable internet connection
Try changing your network environment—for example, switch between Wi-Fi and mobile data.
If you're using a 4G or 5G connection, please make sure your data speed hasn't been restricted.
Repair game data (if the game launches)
On the app's main screen, tap the "Repair" icon on the right side to begin the repair process.
Lower the graphic settings (if the game launches)
From the app's main screen, go to “Settings” > “Graphics Settings” and lower each setting (e.g., to “Low”).
Check the app installation location (for Google Play devices with a microSD card inserted)
If the app is installed on a microSD card, please move it to the device’s internal storage.
If the issue continues after trying the above, please review your device environment and ensure it meets the necessary conditions:
■ For Apple Devices:
Minimum Requirements
OS: iOS 13.4.1 or later
Supported Devices: iPhone 11 or later, iPad 9th generation or later
Free Storage Space: 30GB or more
Recommended Requirements:
OS: iOS 16.0 or later
Supported Devices: iPhone 14 or later, iPad 10th generation or later
Free Storage Space: 30GB or more
■ For Google Play Devices:
Minimum Requirements:
OS: Android 8.0 or later
CPU: Snapdragon 835 / Kirin 810 / Dimensity 700 / Exynos 9810 or higher
RAM: 6GB or more
Free Storage Space: 30GB or more
Recommended Requirements:
OS: Android 13.0 or later
CPU: Snapdragon 8 Gen 1 / Kirin 9000E 5G / Dimensity 9000 / Exynos 1080 or higher
RAM: 8GB or more
Free Storage Space: 30GB or more
Please note that even if your device meets these specifications, performance may vary due to the device's hardware and network conditions.