CONTACT
Privacy Policy
Please read our Privacy Policy/Politique de confidentialite and check the box if you agree.
Player Name
Player ID
*The Player ID and Player Name can be found by opening the smartphone menu in the game and clicking on the character icon at the top. (The numbers displayed at the bottom right of the screen) If you are unsure, please enter "Unknown."
Our company provides the following inquiry forms for handling personal data requests:
Request to Delete Your Personal Data
If you want to delete your personal data, please submit an inquiry through the "Data deletion" inquiry form.
Request to Rectify Your Personal Data
If you want to request a rectification of your personal data, please submit an inquiry through the "Data rectification" inquiry form.
Request to Access Your Personal Data
If you want to inquire about your personal data, please submit an inquiry through the "Data reference" inquiry form.
Restricting Access to Personal Data
Among the personal data used for purposes such as ad tracking, only the device’s advertising ID can be restricted.
You can apply this restriction yourself through your device settings. Please follow the steps below.
For information on how to limit ad tracking based on your interests, please refer to the FAQ.
Other Important Points
・Please note that we do not provide walkthroughs nor gameplay advice.
・We do not accept product ideas nor project proposals
・Please note that we only provide support in English.
・Please do not repost or reupload any portion of our response messages for any reason.
Request to Delete Your Personal Data
If you want to delete your personal data, please submit an inquiry through the "Data deletion" inquiry form.
Request to Rectify Your Personal Data
If you want to request a rectification of your personal data, please submit an inquiry through the "Data rectification" inquiry form.
Request to Access Your Personal Data
If you want to inquire about your personal data, please submit an inquiry through the "Data reference" inquiry form.
Restricting Access to Personal Data
Among the personal data used for purposes such as ad tracking, only the device’s advertising ID can be restricted.
You can apply this restriction yourself through your device settings. Please follow the steps below.
For information on how to limit ad tracking based on your interests, please refer to the FAQ.
Other Important Points
・Please note that we do not provide walkthroughs nor gameplay advice.
・We do not accept product ideas nor project proposals
・Please note that we only provide support in English.
・Please do not repost or reupload any portion of our response messages for any reason.
I have read and agree to the following agreement
Please be informed of the following measures that will be taken according to your request, and check the "I agree" button to proceed.
・ User Game Account deletion
※You will no longer be able to play the game once the game account has been erased
※We are unable to issue refunds.
・Other user information（Personal Data）deletion
・ User Game Account deletion
※You will no longer be able to play the game once the game account has been erased
※We are unable to issue refunds.
・Other user information（Personal Data）deletion
Agree
Please check if you agree to have your Game Account/inquiry data referenced.
Notes
‧ Please note that we will not entertain inquiries relating to game strategy.
‧ Product ideas and event proposals will not be entertained.
‧ Please note that we only provide support in English.
‧ Please do not reprint or use the contents of the reply message in full or in part for other purposes.
‧ Please note that we will not entertain inquiries relating to game strategy.
‧ Product ideas and event proposals will not be entertained.
‧ Please note that we only provide support in English.
‧ Please do not reprint or use the contents of the reply message in full or in part for other purposes.
Details of your Issues or Questions
Please enter the details of your issues, questions, or any confirmed problems.
Subject
Example: “data transfer”, etc.
Inquiry Type
Platform
Country of Residence
Example: Japan
The fields marked with * are mandatory.
After filling in the required fields and necessary information, please check for any mistakes.
Press the 'Submit' button to complete your submission.
After filling in the required fields and necessary information, please check for any mistakes.
Press the 'Submit' button to complete your submission.
Inquiries about pre-registration
If you have set up domain-specific email reception, please change the settings to receive emails from the following domain.
Domain name to specify for receiving：@sega.com, @sega.co.jp, @soj.sega.co.jp
Domain name to specify for receiving：@sega.com, @sega.co.jp, @soj.sega.co.jp
I have read and understood the following information.
1. If your purchased items or passes do not show up in-game, please check the store where you made the purchase from to verify whether your payment was successfully processed or not.
2. If you have multiple save data, please make sure that the one you have selected is the same one where you made the purchase at.
3. Purchased items will be added directly into your inventory. Purchased passes can be checked by going into the Home screen and selecting "PLANS."
2. If you have multiple save data, please make sure that the one you have selected is the same one where you made the purchase at.
3. Purchased items will be added directly into your inventory. Purchased passes can be checked by going into the Home screen and selecting "PLANS."
1.) If your payment was succesfully processed, please make sure to login to the game using the same Google account that you used to make the purchase.
2.) Next, please make sure that the date and time on your device are set correctly.
3.) Sign out of the Google account that you used for the purchase, then restart your device by turning it off before turning it back on.
4.) Once you have restarted your device, sign back in to the Google account that you used for the purchase.
5.) If your purchased items or passes still do not get added in-game, then we will refund (cancel) your payment. Please note that this process may take some time to complete. We truly apologize for the inconvenience.
2.) Next, please make sure that the date and time on your device are set correctly.
3.) Sign out of the Google account that you used for the purchase, then restart your device by turning it off before turning it back on.
4.) Once you have restarted your device, sign back in to the Google account that you used for the purchase.
5.) If your purchased items or passes still do not get added in-game, then we will refund (cancel) your payment. Please note that this process may take some time to complete. We truly apologize for the inconvenience.
Once we have verified that your purchased items or passes have not been properly added in-game, then we will proceed with adding them accordingly. However, depending on the results of our investigation, we may ask you to consult with your payment provider directly. We appreciate your understanding.
If you did not properly receive the items or passes that you have purchased, please request a refund from Apple by referring to their support page below:
https://support.apple.com/118223
Please note that we cannot distribute your missing items in-game even if you contact us. We truly apologize for the inconvenience.
https://support.apple.com/118223
Please note that we cannot distribute your missing items in-game even if you contact us. We truly apologize for the inconvenience.
If you did not properly receive the items or passes that you have purchased, please request a refund by referring to the link below:
https://help.steampowered.com/
Please note that we cannot distribute your missing items in-game even if you contact us. We truly apologize for the inconvenience.
https://help.steampowered.com/
Please note that we cannot distribute your missing items in-game even if you contact us. We truly apologize for the inconvenience.
Precautions
If you don't receive the goods that you purchased from the P5X Official Store (handled by Xsolla), please contact Xsolla's customer support directly. We truly apologize for the inconvenience.
*You can find your Player Name by opening the smartphone menu in-game and tapping the character icon at the top.
If you are unsure, please enter "Unknown"
Google Order Number
How to Enter your Order Number
Please enter the order number provided in the confirmation email from Google Play.
The order number begins with "GPA." and includes numbers with hyphens (-).
Example: GPA.1234-5678-9012-34567
How to check your order number on Google Pay:
1.) Login to Google Pay from your PC or smartphone browser and select [Payments and Subscriptions] from your profile icon on the upper right corner of the screen.
*Please make sure to login with the Google Account experiencing the payment issues.
2.) Go to [Budget and Order History], select [Purchase History], locate the transaction experiencing the issue, and then open its details page. (https://play.google.com/store/account/orderhistory)
3.) Locate and verify the order number (transaction ID).
Please enter the order number provided in the confirmation email from Google Play.
The order number begins with "GPA." and includes numbers with hyphens (-).
Example: GPA.1234-5678-9012-34567
How to check your order number on Google Pay:
1.) Login to Google Pay from your PC or smartphone browser and select [Payments and Subscriptions] from your profile icon on the upper right corner of the screen.
*Please make sure to login with the Google Account experiencing the payment issues.
2.) Go to [Budget and Order History], select [Purchase History], locate the transaction experiencing the issue, and then open its details page. (https://play.google.com/store/account/orderhistory)
3.) Locate and verify the order number (transaction ID).
Order Date/Time and Amount
Please enter the date and time (including the time zone) when the order was placed, alongside the details of the order.
Example: 2025/09/09 14:00 (PST) - Platinum Pack, 1,200 yen
Example: 2025/09/09 14:00 (PST) - Platinum Pack, 1,200 yen
Device Model
For example: iPhone16 , SC-51F
Where in the game it occurred
If the issue occurs in a specific location, please provide details.
Steps you have tried
Please describe the actions you have taken in an attempt to resolve the issue (restarting the app, etc.)
Error code or message
If an error message was displayed, please enter the exact content of the message.
Persona5: The Phantom X
Player name of the user engaged in cheating or inappropriate behavior.
Please provide details in your submission that clearly identify the specific actions and the gameplay session in which they occurred.
User ID of the player engaged in cheating or inappropriate behavior.
You can view the other player's username and ID by clicking on their character icon in the chat.
The date and time when the action took place.
- Restart the application
- Restart your device
- Verify your network connection.
- Close any unnecessary background applications or tasks.
- Ensure sufficient storage space is available on your device.
- Lower the graphics quality settings from the in-app configuration menu.
- Use the "Repair" option on the title screen.
- From the in-game smartphone menu, navigate to "Download" → "Download All."
- Reinstall the application.
Note: Please make sure to configure data transfer settings in advance before performing these steps.
- Restart your device
- Verify your network connection.
- Close any unnecessary background applications or tasks.
- Ensure sufficient storage space is available on your device.
- Lower the graphics quality settings from the in-app configuration menu.
- Use the "Repair" option on the title screen.
- From the in-game smartphone menu, navigate to "Download" → "Download All."
- Reinstall the application.
Note: Please make sure to configure data transfer settings in advance before performing these steps.
Player Name
*You can find your Player Name by opening the smartphone menu in-game and tapping the character icon at the top.
If you are unsure, please enter "Unknown"
Example:[Taro Sega] Please add a space between the first and last name.
If you are unsure, please enter "Unknown"
Example:[Taro Sega] Please add a space between the first and last name.
For Users Who Wish to Cancel an Account Deletion Request
- If a Guest Account is deleted through the "Account Deletion" proccess, it cannot be restored.
-Depending on the timing and content of your inquiry, your account may be deleted before we are able to provide account transfer instructions.
- Once an account has been deleted, please note that we do not provide any data recovery services.
- Accounts linked to an external services such as Apple, Google, Steam or a Link Account will be permanently deleted 14 days after the deletion request is made. If you wish to cancel the deletion, you must do so within this 14-day period by following the steps below.
How to Cancel an Account Deletion
1. On the title screen, select "USER".
2. If a Guest Account is shown, tap "Switch" next to it.
3. On the next screen, select "Other Login Methods".
4. Choose the external service your account was linked to (Apple, Google, Steam, or Link Account).
5. You will be taken to the login screen for the linked account; select "Login".
6. If your account is in the process of deletion, a confirmation screen will appear.
Tap "Restore Account" to cancel the account deletion request.
- If a Guest Account is deleted through the "Account Deletion" proccess, it cannot be restored.
-Depending on the timing and content of your inquiry, your account may be deleted before we are able to provide account transfer instructions.
- Once an account has been deleted, please note that we do not provide any data recovery services.
- Accounts linked to an external services such as Apple, Google, Steam or a Link Account will be permanently deleted 14 days after the deletion request is made. If you wish to cancel the deletion, you must do so within this 14-day period by following the steps below.
How to Cancel an Account Deletion
1. On the title screen, select "USER".
2. If a Guest Account is shown, tap "Switch" next to it.
3. On the next screen, select "Other Login Methods".
4. Choose the external service your account was linked to (Apple, Google, Steam, or Link Account).
5. You will be taken to the login screen for the linked account; select "Login".
6. If your account is in the process of deletion, a confirmation screen will appear.
Tap "Restore Account" to cancel the account deletion request.
-You can check this by going to Menu (bottom right of the City/Home Screen) > Settings > Account > User Center.
-Please enter the 8-digit number displayed as your ID. You can copy it by tapping the "＋" icon next to it.
-Please enter the 8-digit number displayed as your ID. You can copy it by tapping the "＋" icon next to it.
Please enter the order details as shown in the confirmation email or purchase history from the platform you used to place the order.
- For App Store (https://reportaproblem.apple.com/)
Purchase date, purchase amount
- For Steam (https://store.steampowered.com/account/history/)
Purchase date, purchase amount
[Example]
June 30, 2025 - 120 yen
*Please attach a screenshot showing the purchase date and amount in the "Attachments" section at the bottom of this inquiry form.
- For App Store (https://reportaproblem.apple.com/)
Purchase date, purchase amount
- For Steam (https://store.steampowered.com/account/history/)
Purchase date, purchase amount
[Example]
June 30, 2025 - 120 yen
*Please attach a screenshot showing the purchase date and amount in the "Attachments" section at the bottom of this inquiry form.
*Go to “Settings” > “Account” > “User Center” > “Other Settings” from “MENU” on the lower right corner of the home screen.
*Please enter the 8-digit number displayed on the ID. You can copy it with the “+” symbol.
*If you do not your ID, enter "Unknown".
*Please enter the 8-digit number displayed on the ID. You can copy it with the “+” symbol.
*If you do not your ID, enter "Unknown".
An “ID” of the data you wish to correspond with
*Go to “MENU” on the lower right side of the home view and enter the name you have set yourself, shown at the top of the screen.
*Please enter the full-width/half-width characters and uppercase/lowercase letters correctly.
*Please enter the full-width/half-width characters and uppercase/lowercase letters correctly.
Please enter a valid email address.
・Please fill out this section if you were switched to a guest account when you tried logging in to your linked account.
・Your account ID is an eight-digit code that shows up like "Guest 12345678" when you select [User] in the upper right corner of the title screen.
・Your account ID is an eight-digit code that shows up like "Guest 12345678" when you select [User] in the upper right corner of the title screen.
Your Player Name
Your Player ID
I have read and understood the following information.
If you notice any inappropriate behavior or rule violations, please attach a screenshot or video of the act, if possible.
・Attaching files is optional, but providing images or videos helps us verify and respond more quickly and accurately.
・If you are able, please provide as much photo or video evidence as you can.
・Attaching files is optional, but providing images or videos helps us verify and respond more quickly and accurately.
・If you are able, please provide as much photo or video evidence as you can.
App Store Email Receipt
I have checked the following information.
I have checked the following information.
*A screenshot of the email receipt is required.
*When purchasing from the App Store, the email receipt will be sent with the subject "Receipt from Apple" immediately after making said purchase. Please attach a screenshot of that email and make sure that the order number, date and time of purchase, and the purchase amount are clearly visible.
*When purchasing from the App Store, the email receipt will be sent with the subject "Receipt from Apple" immediately after making said purchase. Please attach a screenshot of that email and make sure that the order number, date and time of purchase, and the purchase amount are clearly visible.
Steam Email Receipt
I have checked the following information.
I have checked the following information.
*A screenshot of the email receipt is required.
*When purchasing from Steam, the email receipt will be sent with the subject "Payment to Steam" immediately after making said purchase. Please attach a screenshot of that email and make sure that the date and time of purchase, purchase amount, and the 18-digit invoice number are clearly visible.
*When purchasing from Steam, the email receipt will be sent with the subject "Payment to Steam" immediately after making said purchase. Please attach a screenshot of that email and make sure that the date and time of purchase, purchase amount, and the 18-digit invoice number are clearly visible.
P5X Official Store Email Receipt
I have checked the following information.
I have checked the following information.
*A screenshot of the email receipt is required.
*When purchasing from the P5X Official Store, the email receipt will be sent by Xsolla immediately after making said purchase with the subject "Persona5: The Phantom X Receipt Number xxxxxxxxxx (10-digit number)." Please attach a screenshot of that email and make sure that the transaction number, username, product name, date and time of purchase, and the purchase amount are clearly visible.
*When purchasing from the P5X Official Store, the email receipt will be sent by Xsolla immediately after making said purchase with the subject "Persona5: The Phantom X Receipt Number xxxxxxxxxx (10-digit number)." Please attach a screenshot of that email and make sure that the transaction number, username, product name, date and time of purchase, and the purchase amount are clearly visible.
Please enter the details of your request.
*In the event of a large-scale technical difficulty, we may post updates in the [News] section of the Persona5: The Phantom X official website and/or our official FAQ page.
*In the event of a large-scale technical difficulty, we may post updates in the [News] section of the Persona5: The Phantom X official website and/or our official FAQ page.
Please enter the details of your request.
*When purchasing on Steam, an e-mail receipt will be sent immediately after you purchase an item.
Please enter the 18-digit code listed in the "Invoice" portion.
*You can also check your purchase history by selecting your profile on the top right corner of the Steam screen, then selecting [Account Details] → [View Purchase History].
Please enter the 18-digit code listed in the "Invoice" portion.
*You can also check your purchase history by selecting your profile on the top right corner of the Steam screen, then selecting [Account Details] → [View Purchase History].
*Please note that there may be cases where we do not respond to a particular inquiry due to its contents. Thank you very much for your understanding.
Inquiry Categories
“Feedback” "Reporting Hackers and/or Harassment"
We will examine and verify the information you have reported and consider an appropriate response. Please note that we generally do not respond to individual reports. However, we may contact you if we have any further questions.
If You Do Not Receive a Reply from Support:
The e-mail could have been sent to your junk/spam folder, or it could have been blocked due to your e-mail settings.
As such, please make sure to add the following domain into your whitelist: @sega.com
Our response time will vary depending on the nature of your inquiry. Please refer to the list below for more details:
1.) “Account Recovery,” “About In-Game Purchases,” “Game Progress/Operation,” and “Other”: Usually within 24 hours.
2.) “Feedback”: Usually within 48 hours.
Please understand that some inquiries might take us longer to verify depending on the content. It might also take us longer to reply during times when we have a high volume of incoming inquiries. We kindly request your cooperation and understanding.
Other Important Points
・We do not provide gameplay advice nor walkthroughs.
・We do not accept product ideas nor project proposals.
・Please refrain from reposting or reuploading any portion of our response messages for any reason.
How to Use the Inquiry Form
When you enter a summary of your issue or question, related recommended articles will be displayed.
Please check those articles before submitting your inquiry.
If no article addresses your issue, please fill out the required fields below and press the submit button.
* Indicates required fields.
Inquiry Categories
“Feedback” "Reporting Hackers and/or Harassment"
We will examine and verify the information you have reported and consider an appropriate response. Please note that we generally do not respond to individual reports. However, we may contact you if we have any further questions.
If You Do Not Receive a Reply from Support:
The e-mail could have been sent to your junk/spam folder, or it could have been blocked due to your e-mail settings.
As such, please make sure to add the following domain into your whitelist: @sega.com
Our response time will vary depending on the nature of your inquiry. Please refer to the list below for more details:
1.) “Account Recovery,” “About In-Game Purchases,” “Game Progress/Operation,” and “Other”: Usually within 24 hours.
2.) “Feedback”: Usually within 48 hours.
Please understand that some inquiries might take us longer to verify depending on the content. It might also take us longer to reply during times when we have a high volume of incoming inquiries. We kindly request your cooperation and understanding.
Other Important Points
・We do not provide gameplay advice nor walkthroughs.
・We do not accept product ideas nor project proposals.
・Please refrain from reposting or reuploading any portion of our response messages for any reason.
How to Use the Inquiry Form
When you enter a summary of your issue or question, related recommended articles will be displayed.
Please check those articles before submitting your inquiry.
If no article addresses your issue, please fill out the required fields below and press the submit button.
* Indicates required fields.