Please try the following steps to see if the issue can be resolved:
Restart the game or your PC.
Close any running applications, then try restarting the game.
Restart your PC.
Restart your router and update its firmware.
Run Windows Update.
If you are using an Insider Preview version of Windows or a version no longer supported by Microsoft, please update to a supported version.
Update or reinstall your drivers, including graphics, sound, and system drivers.
Temporarily stop or uninstall background software.
Adjust security software settings, including adding exceptions in Windows Defender or temporarily disabling your antivirus.
Please try this at your discretion, as disabling security software may expose your system.
Contact the respective manufacturer for help with Windows updates or third-party software and hardware settings.
If the game launches, try the following in-game adjustments:
Go to “Settings” > “Display Settings” from the menu on the right side of the app's main screen, and lower each setting (e.g., set to “Low”).
Use the “Repair” icon on the right side of the app’s main screen to attempt a data repair.
If none of the above resolves the issue, please check your system environment.
■ For PC Version
Minimum Requirements:
OS: Windows® 10 64-bit, Windows® 11 64-bit
CPU: Intel® Core™ i3-7300
RAM: 8GB or more
Storage: 70GB or more of free space (HDD/SSD)
Graphics: NVIDIA® Geforce® GTX 750Ti 2GB
DirectX: Version 11
Recommended Requirements:
OS: Windows® 11 64-bit
CPU: Intel® Core™ i5-8500
RAM: 16GB or more
Storage: 70GB or more of free space (HDD/SSD)
Graphics: NVIDIA® Geforce® GTX 1060 6GB
DirectX: Version 12
Please note: Even if your system meets these specifications, the game may still not function properly depending on your device’s performance or network conditions.